FREQUENTLY ASKED QUESTIONS

ABOUT CLAIMS
How does BakkieSure decide whether my vehicle should be written-off?

If the assessed cost of repairs to your vehicle exceeds 70% of its market value, we’ll deem it a write-off.

What happens if I lose my keys?

We’ll compensate you in respect of the cost of replacing the locks, keys, remote and the reprogramming of any coded alarm system upon the disappearance of a remote or keys if you believe that any unauthorized person may have your keys and remote, or be in possession of a duplicate. Furthermore, the terms and conditions of your policy will apply.

How much will be paid out in the event of a write-off or theft?

The calculation is based on the market value of your bakkie at the time of the loss. BakkieSure will use the latest market value (which is taken from Transunion Auto Dealers Guide) at the time of the loss. An excess will apply.

What is an insurance excess?

Excess is a term everyone in the insurance industry uses.  The excess is the amount you’ll have to pay at the time of the claim.  For example: if you claim for damages of R15 000, you may have to pay the first R1 000 and the insurer will pay R14 000.  It’s compulsory for your policy to state exactly what the amount of excess will be and to fix the amount.  So if the damage to your vehicle is R50 000, you’ll still only pay R1 000.  Sometimes car insurance policies will increase the excess to reduce your monthly premium. It’s always wise to make sure you know exactly what your excess amount will be.

The idea behind the excess is to discourage policyholders from making unnecessary claims for small damages. If the amount of the claim is less than the amount of the repairs, the insurance company won’t pay anything at all. This is a fair industry practice and is applicable to most car insurance policies, regardless of the level of cover.

There are different types of excesses. For example, the excess amount for theft may be different from the excess amount for accidents. The reason is that the losses may be very different.  For example, if you have a fairly minor accident resulting in repairs costing R20 000, if your excess is R2 000 the company will pay R18 000.  But if your vehicle is stolen and costs R180 000 to replace, it’s a much bigger risk to the insurance company and therefore the excess amount may be more.

It’s often wise not to claim for small amounts because most South African car insurance providers offer what’s called a “No Claim Bonus” benefit.  This benefit rewards you for not claiming and was designed to discourage unnecessary claims.

Does an excess apply to my policy?

Yes. Regardless of the type of vehicle you drive or whether an accident was your fault or not, your policy will include an excess.

My bakkie is less than a year old. What happens if it's stolen or gets written-off?

If your bakkie is not one-year-old yet and has less than 30 000 kilometers on the clock, it’ll be replaced with a new LDV of the same type and model (subject to availability).

What should I do in the event of an accident?
  1. Obtain all relevant information from the other parties involved in the accident including:
  •           Full Name
  •           Identification number
  •           Postal and Residential Address
  •           Contact details (obtain at least two different numbers)
  •           Their Insurance details
  •           Car make, model and registration number
  •           Date, time and place of the accident
  1. If possible, take photos of the accident scene with any available camera e.g. your cell phone.
  2. Obtain contact and personal details of any witnesses to the accident.
  3. Report the accident to the South African Police Services and obtain a case number.
  4. Lodge a claim with the BakkieSure Claims Centre on 087 233 8772 or email claims@suretimes.co.za once you have the police case number. Please ensure that you also have your ID and policy number handy.
What happens if I have an accident out of town?

Accommodation provisions can be included for in cases where your bakkie gets damaged, breaks down, or gets stolen and you are 100km away from the city/town in which you normally live.

How will the market value of my vehicle be determined?

BakkieSure will use the latest Transunion Auto Dealers Guide available to determine your bakkie’s current market value.

What should I do in the event of my vehicle being hijacked or stolen?

Contact the South African Police Services within 24 hours and obtain a case number.

Then lodge a claim with the BakkieSure Claims Centre on 087 233 8772 or email claims@suretimes.co.za quoting your police case number.

Please ensure that you also have your ID and policy number handy.

 

Will I have to pay anything when I make a claim?

Yebo, there is an excess payable regardless of vehicle type and regardless of whether it was your fault or not.  Your excess amount is always stated in your quote and in your policy schedule.

Am I covered if I am not the driver at the time of the accident?

Yebo, as long as the driver has a valid driver’s licence and has your permission to drive the vehicle.

CAN'T FIND YOUR QUESTION?

Have you taken a look at our other FAQ categories?

You can also ask us a question below, or chat with one of our consultants!

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

CAN'T FIND YOUR QUESTION?

Have you taken a look at our other FAQ categories?

You can also ask us a question below, or chat with one of our consultants!

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

WHAT DO YOU WANT TO DO NEXT?

FIND MORE FAQsSUBMIT A CLAIM

BakkieSure is a product of Suretimes Insurance Administrators (Pty) Ltd | FSP Number - 1962